by National Sameday - Urgent Sameday Couriers National Sameday - Urgent Sameday Couriers

Operation Controller (s) –  Mon – Fri / 4 on 4 off  (Day or Night shifts available)
Based at our Luton Office.

Everybody and every industry relies on transport and logisitics – National Sameday specialise in an exciting, fast-paced and ever-changing same day courier sector. Our staff are constantly kept on their toes and adapt quickly to this fast moving environment. We are now hiring for an Operations Controller with various shifts available (Mon – Fri / 4 on 4 off – Day or Night) based in our Luton Office.

Main Responsibilities:

  • Taking telephone bookings accurately and dealing with queries from clients and couriers
  • Maintaining our service level agreements with key clients
  • Monitor jobs to POD and completion keeping everyone informed in a professional and helpful manner and inputting details on our systems
  • Respond to emails requesting services or a quotation swiftly and in a polite and timely manner.
  • Be proactive and keep all staff or customers informed of any issues/delays
  • Provide a detailed and clear handover to Out of Hours staff highlighting any operational concerns

Qualifications and Skills

  • Strong communication skills, both verbal and written, with a good, confident telephone manner when dealing with clients and customers
  • Computer literacy, ability to use and pick up our in-house systems
  • Highly organized, effective and logical thinker with ability to multitask
  • Flexible approach to working hours – punctual and excellent attendance
  • Ability to work without constant supervision in a high pressured transport environment
  • Previous transport experience and good geographical knowledge

So if you are up for the challenge and are looking for a new opportunity as an Operations Controller then please apply online stating whether you are interest in Day or Night shifts with your full CV and cover letter.

All job offers are given based on successful assessment, CRC check and detailed reference checks .

In return National Sameday will offer:

  • Competitive salary along with 20 days holidays a year.
  • Regular on-going work.
  • Overtime and weekend shifts available.